Who We Are
This Shipping Policy applies to purchases made through BiotechUSA UK, operated by BiotechUSA, registered in England and Wales under company number 15304261.
Contact Information
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Email: info@biotechusa.uk
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Tel: +44 1223 941613
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Address: 3rd Floor, 86–90 Paul Street, London, England, United Kingdom, EC2A 4NE
1. Shipping Charges
We charge a flat shipping rate of £3.65 for all orders within the United Kingdom.
Shipping charges will be displayed and applied at checkout.
2. Order Processing & Dispatch Times
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Orders placed before 12:00 PM (midday GMT) on business days will be processed and dispatched the same day.
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Orders placed after midday, or on weekends and public holidays, will be processed and dispatched on the next business day.
3. Delivery Timeframes
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Standard delivery typically takes 2–5 business days from the date of dispatch. Delivery times may vary depending on location and external factors such as postal delays or adverse weather.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to track your delivery with the carrier.
5. Shipping Destinations
Currently, we only ship to addresses within the United Kingdom. International shipping is not available at this time.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to accept delivery, or unavailability of the recipient, we will contact you.
Additional shipping charges may apply for redelivery.
7. Delays and Issues
While we strive to meet delivery estimates, unforeseen delays can occur.
If your order is delayed or you encounter any issues, please contact us at info@biotechusa.uk or +44 1223 941613 and we will assist you.
8. Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, and the “Last updated” date below indicates when the policy was last revised.
Last updated: 16 July 2025