Who We Are
This Refund & Returns Policy applies to purchases made through BiotechUSA UK (Trading name: BiotechUSA UK), operated by BiotechUSA.
Contact Information
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Email: info@biotechusa.uk
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Tel: +44 1223 941613
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Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
1. 90-Day Return Guarantee
You have the right to return your product within 90 days of receiving it.
To qualify for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Returns that are used, damaged, or soiled may not be accepted.
2. How to Request a Return or Refund
To start the return process, please email info@biotechusa.uk within 90 days of the delivery date. Include your full name, order number, and reason for the return.
We will provide instructions and a return address once your request has been reviewed and approved.
3. Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Original shipping charges are non-refundable.
4. Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 working days.
We reserve the right to reject returns that do not comply with this policy.
5. Exchanges
We only replace items if they are defective or damaged upon receipt.
If you need to exchange an item, please email info@biotechusa.uk with your order number and photos of the issue.
If a replacement is not available, a full refund will be issued.
6. Order Cancellations
You may cancel or amend your order within 24 hours of placing it by contacting info@biotechusa.uk.
After 24 hours or once your order has been dispatched, it cannot be modified or cancelled, and must follow the return process.
7. Lost or Stolen Deliveries
We are not responsible for lost or stolen parcels marked as delivered by the courier.
If you believe your parcel has been lost or stolen, we will provide tracking information for you to contact the delivery provider directly.
8. Faulty or Damaged Items
If your item arrives defective or damaged, notify us within 90 days of receipt.
We may request photographic evidence to support your claim.
Approved defective item claims will be eligible for a replacement or a full refund, including the cost of return shipping where applicable.
9. Non-Refundable Items
The following are not eligible for refunds or exchanges:
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Items returned more than 90 days after delivery
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Items that are used, worn, altered, or not in their original condition
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Items returned without prior authorisation
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Gift cards and promotional items
10. Contact Details
For all return and refund enquiries, please contact:
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Email: info@biotechusa.uk
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Tel: +44 1223 941613
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Returns Address (provided upon request):
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Last updated: 16 July 2025