Privacy Policy

Who We Are
This Privacy Policy describes how BiotechUSA UK (Trading name: BiotechUSA UK) collects, uses, and protects your personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Contact Information

  • Trading Name: BiotechUSA UK

  • Email: info@biotechusa.uk

  • Tel: +44 1223 941613

  • Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

1. What Personal Information We Collect

We may collect and process the following categories of data:

  • Identity Information: name, title

  • Contact Information: email address, telephone number, billing/shipping address

  • Account Details: login credentials, preferences

  • Transaction Information: order history, payment methods (processed securely)

  • Technical Information: IP address, browser details, device type

  • Usage Data: interaction with our site, pages visited, time spent

  • Marketing Preferences: subscription status, communications opt-ins

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer service and account support

  • Improve our website and user experience

  • Send you offers, newsletters, and marketing updates (with your consent)

  • Comply with legal obligations

  • Prevent fraud and misuse of our services

3. Legal Bases for Processing

We rely on the following legal bases under the UK GDPR:

  • Performance of a contract – to process orders and deliver products

  • Consent – for marketing communications and cookies

  • Legal obligation – to meet regulatory and tax obligations

  • Legitimate interests – to enhance our services, prevent fraud, and protect our business

4. Sharing Your Information

We may share your data with:

  • Trusted third parties: delivery companies, payment providers, IT services

  • Legal/regulatory authorities: where required by law

  • Professional advisors: for compliance and governance
    We ensure that all third-party partners handle your data securely and in accordance with data protection laws.

5. International Data Transfers

Some of our service providers may process your data outside the UK or EEA. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

6. Data Retention

We retain personal data only for as long as necessary:

  • For legal and contractual purposes

  • To provide ongoing services

  • To meet regulatory and tax requirements

  • For our internal business reporting

7. Your Rights

You have the following rights under data protection law:

  • Access your data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time
    To exercise any of these rights, please contact us at info@biotechusa.uk or call +44 1223 941613.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption

  • Secure servers and infrastructure

  • Limited access controls

  • Ongoing staff training

9. Cookies and Tracking Technologies

We use cookies to:

  • Ensure website functionality

  • Analyze traffic and usage

  • Offer personalised content and advertising
    For more details, please refer to our Cookie Policy.

10. Policy Updates

We may occasionally update this policy to reflect changes in our practices or legal requirements. All updates will be posted on this page.

Last updated: 16 July 2025

11. Complaints

If you have concerns about how we handle your data, contact us at info@biotechusa.uk or call +44 1223 941613.
You also have the right to complain to the UK Information Commissioner’s Office (ICO):

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies individually.